Sydney Hale Jasmine + Mint

RETURNS

With the handmade nature of our entire product line, when ordering from our site, all sales are final. We do not offer returns or exchanges on the basis of product scent preference or fragrance throw expectations.

damages, mis-ships or product issues

We are absolutely here to lend a helping hand for these issues! We will ship replacements or issue refunds if an item was shipped incorrectly to you,  arrived damaged or if you're experiencing a performance issue (note: performance issues are not related to scent expectations or sensitivities but in the product not preforming the way we intend when we made and sold it- ie. pump malfunction, not burning properly in relation to an underlying wax crack etc.). We will not provide a replacement or refund for a product that was damaged while in your care or that has any performance issues due to customer neglect of the proper product care instructions.

All packages are shipped by UPS Ground, UPS SurePost or USPS Priority Mail depending on your order volume & address. In addition to our processing times, transit times vary from 2-7 business days (east to west coast). Carrier transit times may also increase during high volume times of year or during extreme weather conditions anywhere in the country.

We do not offer expedited, express or overnight shipping so please plan ahead when ordering for a gift or event. Taking into consideration normal vs high volume times of year, if you decide to cut it close for a specific desired delivery time, you are doing so at your own risk and we will not accept a return of items that don’t arrive to you by your desired date.

REMINDER: Please double-check that your shipping information is correct at checkout to avoid delays or products not arriving at the intended destination.

You will receive a shipping confirmation email once a label is created for your order. The tracking status of your shipment may take up to 48 hours to update once a label has been created. Once shipped, an order's tracking information is outside of our control and final delivery is out of our hands.